Terms and Conditions

 

TERMS AND CONDITIONS

 

 

 

These Terms and Conditions form an integral part of the booking form available on this website and constitute a legally binding agreement between ADV Motorcycle Tours and Dirtbike Travel, and the rider(s) named in the completed booking form.

 

By submitting a booking and/or making any payment, the rider confirms that he/she has read, understood, and agreed to be bound by the following Terms and Conditions.

 

 

 

1. Booking and Payment

 

A booking shall only be confirmed upon receipt of the required advance payment and the rider receiving written or verbal confirmation (by email or phone) from ADV Motorcycle Tours and Dirtbike Travel.

 

 • Motorbike Rental Only:

 

Full payment (100% of the rental fee) is required in advance. All rental payments are strictly non-refundable under any circumstances.

 

 • Full Package Motorcycle Tour:

 

A deposit of 50% of the total tour price is required at the time of booking.

 

The remaining balance must be paid before the tour start date.

 

Unless otherwise agreed in writing at our office, all payments must be made by bank transfer prior to the rider’s arrival in Vietnam.

 

ADV Motorcycle Tours and Dirtbike Travel reserves the right to charge an administration and/or management fee for late or last-minute bookings.

 

Several prepayment methods are accepted, including the following:

• Bank Transfer:

 

USD Account No: 5866273721951
Account Name: DIRTBIKE VINA CO. LTD
Address: No 42, alley 39, Dai Dong street, Thanh Tri, Hoang Mai District, Hanoi, Vietnam
Military Commercial Joint Stock Bank
Swift code: MSCBVNVX
Bank Address: MB Grand tower, 63 Le Van Luong street, Cau Giay district, Hanoi
Reason for transfer: Name - rental bike/or motorbike tour – date

 

 

 

• Visa or Mastercard

We will send the link via email/WhatsApp or text message, just click and follow the link.
Reason for transfer: Name - rental bike/or motorbike tour – date

 

 

2. Changes and Cancellations

ADV Motorcycle Tours and Dirtbike Travel must be notified of any cancellation or request for changes in writing or by phone. The effective date shall be the date such notice is received.

 

 • More than 60 days before tour start date: Full refund of all amounts paid.

 

 • From 60 to 45 days before tour start date: Full refund minus a USD 300 deposit, or the right to reschedule the tour within 12 months, subject to availability.

 

 • Less than 45 days before tour start date: No refund of any amounts paid.

 

No exceptions to this cancellation policy shall be made for any reason.

 

 

 

3. Insurance Requirements

 

 • The tour price does not include personal medical or travel insurance.

 

 • Each rider is required to sign a disclaimer confirming that he/she has obtained adequate personal insurance and that ADV Motorcycle Tours and Dirtbike Travel shall not be held responsible for any injury, illness, accident, or related expenses.

 

 • Riders must hold insurance that covers, at a minimum:

 

 • Medical treatment

 

 • Emergency evacuation

 

 • Ambulance services

 

 • Air rescue and repatriation

 

 • Riders without suitable insurance coverage will not be permitted to participate in the tour.

 

 • Trip cancellation insurance is optional and remains the rider’s responsibility.

 

 • Any expenses advanced by ADV Motorcycle Tours and Dirtbike Travel on behalf of the rider in emergency situations must be fully reimbursed by the rider.

 

 

 

4. Limitation of Liability

 

ADV Motorcycle Tours and Dirtbike Travel shall not be liable for any loss, damage, injury, illness, or death suffered by a rider that arises directly or indirectly from the rider’s own actions, negligence, lack of skill, failure to follow instructions, or violation of safety rules or applicable laws.

 

ADV Motorcycle Tours and Dirtbike Travel shall only be liable where such loss or injury is directly and solely caused by proven negligence or error on its part.

 

 

 

5. Use of Personal Motorcycles

 

Where a rider chooses to use his/her own motorcycle, ADV Motorcycle Tours and Dirtbike Travel accepts no responsibility whatsoever for any loss, damage, mechanical failure, accident, injury, or third-party claim arising from or related to that motorcycle.

 

 

 

6. Motorcycle Damage and Compensation

 

Any damage to motorcycles, equipment, or third-party property caused by the rider or a third party during the tour shall be the full financial responsibility of the rider.

 

Damage Cost Calculation Formula:

 

Final Cost = Total Parts Cost + Government Taxes + Shipping Cost

 

Where:

 

 • Total Parts Cost:

 

Determined based on official or reputable sources such as:

 

 • www.yamahapartshouse.com

 

 • www.hondapartshouse.com

 

 • www.kawasakipartshouse.com

 

If the rider identifies a legitimate supplier offering identical parts at a lower price, ADV Motorcycle Tours and Dirtbike Travel will review and may adjust the calculation accordingly.

 

 • Government Taxes:

 

Calculated at 20% of the Total Parts Cost.

 

 • Shipping Cost:

 

Estimated at 10%–15% of the Total Parts Cost, depending on weight and/or size.

 

 

 

7. Route Changes

 

ADV Motorcycle Tours and Dirtbike Travel reserves the right to alter or modify the tour route due to weather conditions, road or terrain conditions, safety considerations, or the physical condition of participants.

 

All decisions made by the tour leader are final.

 

 

 

8. Rider Conduct and Tour Termination

 

ADV Motorcycle Tours and Dirtbike Travel reserves the right to remove any rider from the tour whose behavior disrupts the tour or compromises the safety or enjoyment of others.

 

This includes, but is not limited to, dangerous riding, reckless behavior, or any violation of Vietnamese law.

 

No refund shall be issued in such cases.

 

 

 

9. Meeting Points and Punctuality

 

All riders are responsible for arriving at the designated meeting point at the specified time.

 

Riders who fail to meet the group or courtesy vehicle as scheduled shall bear all costs incurred in rejoining the tour.

 

 

 

10. Travel Delays

 

ADV Motorcycle Tours and Dirtbike Travel shall not be held responsible for delays to flights or transportation before or after the tour due to weather, airline operations, or other unforeseen circumstances.

 

Any additional costs for meals, accommodation, or transportation resulting from such delays shall be the responsibility of the rider.

 

 

 

11. Complaints Procedure

 

Any complaint during the tour must be raised immediately with the tour leader, who will attempt to resolve the matter on the spot. If the rider remains dissatisfied and believes the issue has significantly affected the enjoyment of the tour, a written complaint must be submitted within 30 days of returning home. ADV Motorcycle Tours and Dirtbike Travel will respond within the same period and endeavor to resolve the matter amicably.

 

 

 

12. Acceptance and Medical Fitness

 

By accepting these Terms and Conditions, the rider confirms that he/she has read, understood, and agreed to be bound by them. The rider further confirms that he/she is medically fit to participate in the tour and acknowledges that ADV Motorcycle Tours and Dirtbike Travel has made no warranties or representations regarding the rider’s medical condition